Legacy vs. True Rx+ Member Portal:
What’s the Difference?
Legacy Member Portal
The Legacy Portal is the platform you’ve used up until now. Same look, same login information, and no changes to your current experience.
True Rx+ Member Portal (Launched September 1)
Our new, enhanced platform gives you more than just access to your prescriptions; it’s a personalized digital pharmacy experience.
A new account is required to access True Rx+.
The forms below include instructions and contact information. Please call us at 866−921−4047 if you have questions. We are happy to help.
This form is used for providers to request an appeal after a coverage determination or prior authorization has been denied. Your medical provider will complete it with appropriate documentation and mail or fax to True Rx Health Strategists. Your doctor's office needs the address and fax number on the form.
View FormA Prior Authorization is the process in which information regarding a certain medication is gathered and clinically evaluated to determine if the prescription benefit plan will cover their portion of the medication cost. Some plans set limits on certain medications due to age, efficacy, cost, and availability.
If a prior authorization is needed, your doctor's office will need to complete this form. Instructions, including contact information, are included on the form.
View FormOccasionally, you may be eligible for a refund from True Rx Health Specialists if a medication was not covered initially at the pharmacy. If this is the case, simply download the drug reimbursement claim form and follow the instructions. Mailing instructions are included at the bottom of the page.
View Form