Welcome to a pharmacy benefits experience that puts you first

Forms and Formularies

What to expect from your pharmacy benefits.

Your employer has trusted True Rx Health Strategists to administer your prescription benefits plan, a trust we do not take lightly. Standing apart from other providers, we are a team of pharmacists helping you with your medications so you can focus on other important things.

You are more than a member number, you are our patient. You'll receive a quality of care and expertise that we have been providing in pharmacy patient care for more than 120 years.

Q: What is the true difference?

Your personalized mobile app

Compare pricing at pharmacies, see deductible amounts, and view your ID card all based on your specific insurance plan and location.

You’re more than a number

At True Rx Health Strategists, you become our patient. Our motivation is your health and quality of life.

Affordable Specialty Medications

If you take specialty medications, your very own case manager will reach out to you soon.

Smarter medication choices

As health care providers, we esteem ethics and wisdom. This means our formularies are designed to keep you healthy and productive.

Get Instant Access to Your Pharmacy Benefits with Ease and Security

  • View your insurance card information from your phone.
  • Compare prices at different pharmacies in your area.
  • Access your medication history, and much more.
  • Start by creating your personal account.
  • Watch the tutorial for step-by-step instructions to use the mobile app.
Get it on the App Store Download on the App Store Get it on Google Play

Q: What will my experience be like?

  • You answer when I call.

    Everybody is nice. Why can’t everyone be like this? Everything about this cancer is awful – at least I know True Rx always takes care of me.” — Kris S., Patient

  • Nikki was empathetic, communicative, and very proactive.

    As we looked to help find a new way for my daughter to get her much needed rheumatoid arthritis medicine, she went above and beyond.” — Steve B., Patient

You have questions. We have answers.

Are you now my pharmacy?

No, True Rx Health Strategists is not your pharmacy. We’re your pharmacy insurance provider. You will continue to receive medications at your local pharmacy while we do the busy work in the background.

How do I continue my mail order service?

If your employer offers home delivery options, you will need to contact Postal Prescription Services as soon as possible at www.ppsrx.com or 800-552-6694. You can also download the form here.

What pharmacies can I go to?

We partner with more than 66,000 pharmacies across the country. You're sure to find one close to you! Check the True Rx App, complete with directions and phone numbers, or check the list of pharmacies.

How do I get my prescriptions filled?

Soon, you will receive your new insurance card in the mail. Be sure to take your new insurance card to your local pharmacy. You can also access your card on your phone with True Rx app.

How much will my medication cost?

You can find the cost of your medication through the member portal or by using the True Rx App. You can also compare prices at different pharmacies in your area. You will see you deductible and other information specifically based on your insurance plan.

What if my claim is delayed or denied?

The first thing you should do is take your new insurance card to the pharmacy to make sure they have your new insurance information. If you are still having difficulties, please give us a call at 866-921-4047.

What is a formulary?

A drug formulary is a list of prescription drugs used by health care practitioners to identify drugs that offer the greatest overall value. Read more about our universal (open) formulary and exclusive (narrow) formulary.

We’re here to help. Contact our customer service team.