Welcome, True Rx patients! We understand that managing your health isn’t always simple. We’re in your corner, helping you access affordable medications and genuine care. Your well-being is our priority, and we’re here to support you every step of the way.
Live representatives answer your call. No automated prompts. Our Patient Care Team members are specially trained to address your pharmacy benefit questions ensuring you receive expert assistance.
Monday – Friday 8 am – 8 pm ET
If you receive a new True Rx insurance card in the mail, become a new patient, or switch pharmacies, please take your insurance card to the pharmacy. Your pharmacist will need important information on your card to process prescriptions.
Your health and the health of your family is important to us. Watch True Rx Health Strategists’ open enrollment video to learn more about your pharmacy benefits.
We understand how busy life can get, which is why we’re here to make accessing your benefits information as easy as possible for you. Whether you prefer using our Member Portal or Mobile App, both options are designed to help you effortlessly manage your pharmacy benefits.
Quickly access and manage your prescriptions in the True Rx member portal.
The member portal allows you to manage prescriptions, order refills, find a pharmacy, check prices, and more.
You can also use this Pharmacy Network Search to find pharmacies in your area without signing in to the portal.
Sign In to the Member PortalThe forms below include instructions and contact information. Please call us at 866−921−4047 if you have questions. We are happy to help.
A Prior Authorization is the process in which information regarding a certain medication is gathered and clinically evaluated to determine if the prescription benefit plan will cover their portion of the medication cost. Some plans set limits on certain medications due to age, efficacy, cost, and availability.
If a prior authorization is needed, your doctor's office will need to complete this form. Instructions, including contact information, are included on the form.
View FormThis form is used for providers to request an appeal after a coverage determination or prior authorization has been denied. Your medical provider will complete it with appropriate documentation and mail or fax to True Rx Health Strategists. Your doctor's office needs the address and fax number on the form.
View FormOccasionally, you may be eligible for a refund from True Rx Health Specialists if a medication was not covered initially at the pharmacy. If this is the case, simply download the drug reimbursement claim form and follow the instructions. Mailing instructions are included at the bottom of the page.
View FormIf your plan allows, you may have access to home delivery for medications. For more information on if your plan offers a mail pharmacy option, please contact our patient support team and they will be to assist you.
A drug formulary is a list of generic and brand-name prescription medications covered by your health insurance plan.
Your health plan’s formulary is divided into tiers based on the type of drug. If your prescription medication is included in a lower tier, it will cost less.
Drug formularies vary from plan to plan. If the prescription medications you take are not included in your insurance plan’s formulary, you may be responsible for paying for them out of pocket.
Live representatives answer your call. No automated prompts. Our Patient Care Team members are specially trained to address your pharmacy benefit questions ensuring you receive expert assistance.
Monday – Friday 8 am – 8 pm ET
In addition to using this list, you are encouraged to ask your doctor to prescribe generic drugs whenever appropriate. This list is not all–inclusive and does not guarantee coverage.
For more information, please contact the True Rx Patient Care Team at 866-921-4047.
View FormularyIn addition to using this list, you are encouraged to ask your doctor to prescribe generic drugs whenever appropriate. This list is not all–inclusive and does not guarantee coverage.
For more information, please contact the True Rx Patient Care Team at 866-921-4047.
View FormularyTrue Rx is now offering Mark Cuban Cost Plus Drug Company as an in-network mail pharmacy option for participating plans. For questions if your plan offers a mail pharmacy option, please contact our patient support team and they will be to assist you. Our relationship with Cost Plus Drugs is another way we are helping lower the uncontrolled cost of medications, passing savings directly to you.
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True Rx partners with more than 66,000 pharmacies across the country. Check the member portal or mobile app for pharmacies, directions, and phone numbers.
You can also use this Pharmacy Network Search to find pharmacies in your area without signing in to the portal.
After you receive your new insurance card, be sure to take it to your local pharmacy. You can also access your card from the portal or mobile app.
True Rx Health Strategists is not a pharmacy or able to fill your prescription. To locate a pharmacy, please use the Pharmacy Network Search tool.
Be sure your pharmacy has your new insurance card with your True Rx information. If you are still having difficulties, call our Patient Care Team at 866-921-4047.
If your plan allows, you may have access to home delivery for medications. For more information about your plan offering a mail order option, please contact our patient support team at 866-921-4047 for help.
No, we’re not a pharmacy. We’re your pharmacy insurance provider. You will continue to receive medications at your local pharmacy while we work in the background to make sure you’re getting prescriptions with ease and accuracy.
To find an in-network pharmacy near you, utilize the Pharmacy Network Search tool.
You can find the cost of your medication by using the member portal at truerx.com/member-portal or by downloading the “MyRxPlan” app to compare prices at different pharmacies in your area.
Chad B.
Director of Clinical Operations
Aaron Searls
VP of Business Development
Mariah Pierce
Clinical Account Manager
Tina Wahba
Clinical Account Manager
Ian Jahn
Account Manager
