Welcome to a pharmacy benefits experience that puts you first

Forms and Formularies


2023 January

Beginning January 1, 2023 you will need to:

1. Re-register for the member portal.
Visit truerx.myrxplan.com and look for the register now button on the bottom right.

2. Download the latest mobile app by searching "MyRxPlan" in the App Store or Google Play.

3. For mail order delivery, contact WB Rx Express at wbrxexpress.com/mail-order or call 833-391-0126.

Get Instant Access to Your Pharmacy Benefits with Ease and Security

  • View your insurance card information from your phone.
  • Compare prices at different pharmacies in your area.
  • Access your medication history, and much more.
  • Start by creating your personal account.
  • Watch the tutorial for step-by-step instructions to use the mobile app.
Get it on the App Store Download on the App Store Get it on Google Play

Q: What is the true difference?

Your personalized mobile app

Compare pricing at pharmacies, see deductible amounts, and view your ID card all based on your specific insurance plan and location.

You’re more than a number

At True Rx Health Strategists, you become our patient. Our motivation is your health and quality of life.

Affordable Specialty Medications

If you take specialty medications, your very own case manager will reach out to you soon.

Smarter medication choices

As health care providers, we esteem ethics and wisdom. This means our formularies are designed to keep you healthy and productive.

Q: What will my experience be like?

  • You answer when I call.

    Everybody is nice. Why can’t everyone be like this? Everything about this cancer is awful – at least I know True Rx always takes care of me.” — Kris S., Patient

  • Nikki was empathetic, communicative, and very proactive.

    As we looked to help find a new way for my daughter to get her much needed rheumatoid arthritis medicine, she went above and beyond.” — Steve B., Patient

You have questions. We have answers.

Are you now my pharmacy?

No, True Rx Health Strategists is not your pharmacy. We’re your pharmacy insurance provider. You will continue to receive medications at your local pharmacy while we do the busy work in the background.

How do I continue my mail order service?

If your employer offers home delivery options, you will need to contact Postal Prescription Services as soon as possible at www.ppsrx.com or 800-552-6694. You can also download the form here.

Beginning January 1, 2023, your mail order service will be WB Rx Express. Please call WB Rx Express at 833-391-0126 or visit wbrxexpress.com/mail-order to renew your home delivery service.

What pharmacies can I go to?

We partner with more than 66,000 pharmacies across the country. You're sure to find one close to you! Check the member portal or the True Rx App for directions and phone numbers.

How do I get my prescriptions filled?

Soon, you will receive your new insurance card in the mail. Be sure to take your new insurance card to your local pharmacy. You can also access your card on your phone with True Rx app.

How much will my medication cost?

You can find the cost of your medication through the member portal or by using the True Rx App. You can also compare prices at different pharmacies in your area. You will see you deductible and other information specifically based on your insurance plan.

What if my claim is delayed or denied?

The first thing you should do is take your new insurance card to the pharmacy to make sure they have your new insurance information. If you are still having difficulties, please give us a call at 866-921-4047.

What is a formulary?

A drug formulary is a list of prescription drugs used by health care practitioners to identify drugs that offer the greatest overall value. Read more about our universal (open) formulary and exclusive (narrow) formulary.

We’re here to help. Contact our patient care team.