True Experience is our way of treating patients and employers. Phones are answered by caring humans, not automated phone prompts. Nurse navigators and pharmacists focus on patient care, and employers can customize benefit plans to elevate employee health as affordably as possible.
:30
Seconds
90% of our calls are answered in 30 seconds.
We don’t ask for a member number; we ask for your name.
100%
Human
Patients are greeted by a live person.
Whether it’s a question about benefits or an issue at the pharmacy, our team can help.
95%
Satisfaction
95% of patient issues are resolved on the first call.
95% of plan members say they were satisfied with Patient Care Team service.
Employers and brokers receive personalized client service — from plan design and implementation to continuous plan improvement. Health Strategists collaborate with each client to find the right mix of smart solutions that meet today’s goals and create a healthy foundation for tomorrow.
Our pharmacists and data analysts help clients make informed decisions with individualized cost-savings and member impact.
Each client is assigned a pharmacist to answer questions and recommend solutions to meet specific goals.
We also use plan modeling for continuous plan improvement.
Clear implementation milestones.
Tactics to minimize member impact.
Comprehensive member communications resources.
Tactics to minimize disruption.
Customized reporting.
Continuous plan monitoring.
Recommendations for continuous plan improvement.
Our pharmacists and data analysts help clients make informed decisions with individualized cost-savings and member impact.
Each client is assigned a pharmacist to answer questions and recommend solutions to meet specific goals.
We also use plan modeling for continuous plan improvement.
Clear implementation milestones.
Tactics to minimize member impact.
Comprehensive member communications resources.
Tactics to minimize disruption.
Customized reporting.
Continuous plan monitoring.
Recommendations for continuous plan improvement.
Pharmacy benefits should be simple, personal, and always within reach. That’s why we created the new True Rx+ mobile app and portal, a digital extension of the True Experience. From personalized support to easy prescription management, True Rx+ puts your pharmacy benefits in your pocket.
Deepen your knowledge of benefit strategies and trends with our webinars, blogs, case studies, and other resources.
Chad B.
Director of Clinical Operations
Aaron Searls
VP of Business Development
Mariah Pierce
Clinical Account Manager
Tina Wahba
Clinical Account Manager
Ian Jahn
Account Manager
