Welcome to a pharmacy benefits experience that puts you first

Click to View Welcome Video

IMPORTANT UPDATES FOR 2024

2024 January

1. Bring your new insurance card to the pharmacy. Your pharmacist will need important information on your card to process prescriptions.

2. Sign in to the member portal. Whether you are new to us in 2024 or a long-time member, please visit the member portal and click on the "register now" button on the bottom right.

3. Download the latest version of the mobile app. Search "MyRxPlan" in the App Store or Google Play.

4. Download the 2024 Member Communications PDF to learn about your pharmacy benefit plan. View in English or View in Spanish

Welcome to True Rx

Your health and the health of your family is important to us. Watch True Rx Health Strategists' open enrollment video to learn more about your pharmacy benefits.

Please remember to take your new ID card to the pharmacy.

Download the mobile app. Search for MyRxPlan” in your app store.

  • Get Instant Access to Your Pharmacy Benefits with Ease and Security.
  • View your insurance card information from your phone.
  • Compare prices at different pharmacies in your area.
  • Access your medication history, and much more.
Get it on the App Store Download on the App Store Get it on Google Play

Watch the Tutorial for the Member Portal

Whether you are new to us in 2024 or a long time member, please visit the member portal and click on the "register now" button on the bottom right. We have upgraded the software, requiring a username and new password. Watch the step-by-step tutorial for registration and features, including a view of your insurance card, pricing medications, and finding a pharmacy near you.

How to Find Drug Pricing Information

Using the member app, True Rx Integrations Operations Manager, Katrina Strange, shows you how to find the best price of medications at pharmacies near you. Start by downloading the app by searching "MyRxPlan" in Google Play or the App Store. The member app displays pricing, your ID card, deductible information, and more. The app is customized to your plan benefits.

Q: What is the true difference?

Your personalized mobile app

Compare pricing at pharmacies, see deductible amounts, and view your ID card all based on your specific insurance plan and location.

You’re more than a number

At True Rx Health Strategists, you become our patient. Our motivation is your health and quality of life.

Affordable Specialty Medications

If you take specialty medications, your very own case manager will reach out to you soon.

Smarter medication choices

As health care providers, we esteem ethics and wisdom. This means our formularies are designed to keep you healthy and productive.

Q: What will my experience be like?

  • The best customer service!

    I had to call twice in the last two days, and it was by far the best customer service experience I’ve had in a long time. The short wait time to talk to someone and the super helpful staff were a really pleasant surprise. Thank you!” — Andrew P., Patient

  • Kasey went above and beyond for me.

    I can’t thank her enough for all she did. Kasey really went above and beyond to solve my concern.” — Willliam D., Patient

You have questions. We have answers.

Are you now my pharmacy?

No, True Rx Health Strategists is not your pharmacy. We’re your pharmacy insurance provider. You will continue to receive medications at your local pharmacy while we do the busy work in the background.

Who do I contact for mail order service?

For questions about home delivery, please call the Patient Care team at 866-921-4047.

What pharmacies can I go to?

We partner with more than 66,000 pharmacies across the country. You're sure to find one close to you! Check the member portal or mobile app for directions and phone numbers.

How do I get my prescriptions filled?

After you receive your new insurance card, be sure to take your new insurance card to your local pharmacy. You can also access your card on your phone with the mobile app.

How much will my medication cost?

You can find the cost of your medication through the member portal or by using the mobile app. You can also compare prices at different pharmacies in your area. You will see you deductible and other information specifically based on your insurance plan.

What if my claim is delayed or denied?

The first thing you should do is take your new insurance card to the pharmacy to make sure they have your new insurance information. If you are still having difficulties, please give us a call at 866-921-4047.

What is a formulary?

A drug formulary is a list of prescription drugs used by health care practitioners to identify drugs that offer the greatest overall value. Read more about our universal (open) formulary and exclusive (narrow) formulary.

We’re here to help. Contact our patient care team.