Welcome to a pharmacy benefits experience that puts you first
Click to View Welcome VideoIMPORTANT UPDATES FOR 2024
1. Bring your new insurance card to the pharmacy. Your pharmacist will need important information on your card to process prescriptions.
2. Sign in to the member portal. Whether you are new to us in 2024 or a long-time member, please visit the member portal and click on the "register now" button on the bottom right.
3. Download the latest version of the mobile app. Search "MyRxPlan" in the App Store or Google Play.
4. Download the 2024 Member Communications PDF to learn about your pharmacy benefit plan. View in English or View in Spanish
5. Find pharmacies near you. Use this easy Pharmacy Network Search, the member portal, or mobile app to find pharmacies in your area.
Your health and the health of your family is important to us. Watch True Rx Health Strategists' open enrollment video to learn more about your pharmacy benefits.
Please remember to take your new ID card to the pharmacy.
Download the mobile app. Search for “MyRxPlan” in your app store.
Q: What is the true difference?
Your personalized mobile app
Compare pricing at pharmacies, see deductible amounts, and view your ID card all based on your specific insurance plan and location.
You’re more than a number
At True Rx Health Strategists, you become our patient. Our motivation is your health and quality of life.
Affordable Specialty Medications
If you take specialty medications, your very own case manager will reach out to you soon.
Smarter medication choices
As health care providers, we esteem ethics and wisdom. This means our formularies are designed to keep you healthy and productive.
Q: What will my experience be like?
“The best customer service!
I had to call twice in the last two days, and it was by far the best customer service experience I’ve had in a long time. The short wait time to talk to someone and the super helpful staff were a really pleasant surprise. Thank you!” — Andrew P., Patient
“Kasey went above and beyond for me.
I can’t thank her enough for all she did. Kasey really went above and beyond to solve my concern.” — Willliam D., Patient
You have questions. We have answers.
Are you now my pharmacy?
No, True Rx Health Strategists is not your pharmacy. We’re your pharmacy insurance provider. You will continue to receive medications at your local pharmacy while we do the busy work in the background.
Who do I contact for mail order service?
For questions about home delivery, please call the Patient Care team at 866-921-4047.
What pharmacies can I go to?
We partner with more than 66,000 pharmacies across the country. You're sure to find one close to you! Check the member portal or mobile app for directions and phone numbers.
How do I get my prescriptions filled?
After you receive your new insurance card, be sure to take your new insurance card to your local pharmacy. You can also access your card on your phone with the mobile app.
How much will my medication cost?
You can find the cost of your medication through the member portal or by using the mobile app. You can also compare prices at different pharmacies in your area. You will see you deductible and other information specifically based on your insurance plan.
What if my claim is delayed or denied?
The first thing you should do is take your new insurance card to the pharmacy to make sure they have your new insurance information. If you are still having difficulties, please give us a call at 866-921-4047.
What is a formulary?
A drug formulary is a list of prescription drugs used by health care practitioners to identify drugs that offer the greatest overall value. Read more about our universal (open) formulary and exclusive (narrow) formulary.
We’re here to help. Contact our patient care team.