We’d been with the same PBM for over 15 years, but True Rx made the transition easy. Their team communicated clearly, reached out to employees with prior authorizations, and even provided temporary cards to prevent any gaps in care. The entire process was smooth, efficient, and focused on our goals.”
Challenge
After more than 15 years with the same PBM, the employer worried a transition would create member confusion, delayed files, and potential interruptions in medication access. The organization was also operating two separate PBM plans, adding complexity and increasing the risk of disruption during the switch.
Solution
True Rx assigned a dedicated Health Strategist team to guide the employer through a structured, milestone-based implementation. The team consolidated both plans into one streamlined benefit, coordinated closely with the broker and payroll provider, and proactively contacted every member with a prior authorization to ensure ongoing access to medications. This hands-on support created a predictable, transparent, and stress-free transition for employees.
Results
True Rx completed the transition in just eight weeks with zero member disruption, delivering a smooth, on-time go-live for the employer and their members.
Learn How One Employer Experienced a Seamless Implementation with True Rx
With a dedicated Health Strategist team, proactive member outreach, and a clear milestone-based process, True Rx delivered a seamless PBM transition that reduced complexity, unified benefits, and protected access to care.
